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Services FAQs

What are A-graded phones?

A-grade phones are refurbished phones classified as Grade A. This class represents refurbished and tested phones which are in perfect working condition with little or no scuffs.

How does the swap-out service work?

The swap-out service includes the competitively priced purchase of a brand-new A-graded phone that you are changing for your old phone. After you book a query online, we will call you to confirm the device damage, pricing, and all other necessary details. After the swap-out being arranged, we will arrange delivery of the new device when we will pick up your old phone.

How does the regular purchase work?

This kind of service represents a regular online transaction. After paying for the desired phone, you will receive your new phone.

How quickly can you replace my phone?

This will depend on the selection of the two services. The new phone purchase will take one or two working days, while swap-out will take 4-5 working days.

What kind of warranty do I get?

All devices include a 12-month warranty that covers all the damages for both replacement services

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